Job Overview

The ideal candidate is creative, easy-going and detail-oriented. It is essential that the candidate be a team-player, willing to work on a variety of important tasks when required, even when they may not fall within this job description. As a small company we rely on transparency and candid communications and collaboration. 

The TBI Student Services Officer will assist the TBI Program Manager in coordinating, organizing, and facilitating TBI’s on-site academic programs. These responsibilities include, but are not limited to social, academic, volunteer, student conduct, immigration, orientation, trips and academic faculty and staff coordination. As frontline contact for the students the TBI Student Services Officer will be responsible for answering student queries and occasionally accompanying students on excursions including overnight and (very rarely) weekends 

This position also requires on-call and crisis management duties outside of office hours in the case of low-level student emergencies, and coordinating with TBI Operations Manager when emergencies are serious. The ideal candidate is easy-going and detail-oriented. It is essential that the candidate be a team-player, willing to work on a variety of important tasks when required, even when they may not fall within this job description. As a small company we rely on transparency and candid communications and collaboration. 

Responsibilities include, but are not limited to:

• Assisting with pre-departure preparations and planning activities
• Assisting in student check in and check out
• Overseeing and participating in orientation sessions and meals
• Acting as daily frontline point of contact with students 
• Chaperoning day trips to sites in the surrounding area
• Connecting students to on-site academic, medical and mental health resources
• Being a responder in case of emergency
• Reporting and logging incidents via internal systems
• Assisting the Program Manager during student conduct hearings and cases
• Participating in weekly team meetings
• Participating in content-generation for website and social media

Qualifications and Education Requirements

• Relevant experience in the field of Higher Education, International Education, or Student Development
• Mother tongue English speaker with excellent Italian language skills
• Excellent communication skills, in both oral and written English and Italian
• Proficient in use of web, email, word processing, and Google platforms, internet and social media. 
• Minimum 1 year of demonstrated student service experience in an international education setting or student affairs capacity.
• Experience living with or working with students (in a counselor, residence life, student affairs, or related student mentorship role) preferred
• Demonstrated experience with crisis management preferred
• Flexibility and demonstrated ability to excel in fast-paced environments
• Experience with living and working in Italy and Rome
• Proven ability to coordinate and manage events for large groups with attention to detail
• Proven ability to work in a relaxed but focused work environment with a diverse and inclusive team

Additional Details and Application

• Gustolab International is an equal opportunity employer that is committed to diversity and inclusion in the workplace. As such it prohibits and will not tolerate discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual orientation, gender identity, marital or parental status, or disability in any of its policies, programs, and services.
• Applicants must have residency in Rome and be in possession of Italian working papers   
• Salary will be commensurate with experience. Ref. to the Italian Private Schools National Contract at the corresponding level
• Position Start Date:  November 6, 2024
• We appreciate every application received, but please note that only short-listed applicants will be contacted
• To apply please fill out this form and upload your CV as requested.

Responsibilities

• booking and organizing tours and trips
• coordinating collateral program activities and extracurricular excursions for international students in Italy
• establishing relationships with suppliers, vendors, and the larger public
• back office and archive management
• engaging with international students
• cooperating in the creation of academic excursions outside of Rome for groups of international students in Italy
• providing support in organizational, administrative, and secretarial activities
• providing support in the preparation of teaching materials

Skills

• excellent communication skills, in both oral and written Italian and English
• strong computer processing skills including experience with web, email, Microsoft office, and Google platforms
• demonstrated ability to work collaboratively and communicate effectively with colleagues and interact diplomatically and constructively with providers and stakeholders.
• Ability to take initiative on tasks and show an aptitude for problem solving

Mansioni

• attività di prenotazione e organizzazione tour e viaggi;
• coordinamento di attività collaterali alla didattica per studenti internazionali in Italia;
• rapporti con fornitori e con il pubblico;
• gestione di back office e di archivio;
• interfacciare con studenti internazionali;
• cooperare nella realizzazione di viaggi formativi di gruppo per studenti internazionali in Italia;
• supporto nell’attività di segreteria organizzativa e amministrativa;
• supporto nella redazione di materiali didattici.

Requisiti

• Ottima conoscenza della lingua inglese scritta e parlata (requisito fondamentale).
• Ottima conoscenza del PC, Google Drive, e del pacchetto Microsoft Office.
• Buone doti comunicative, relazionali e di organizzazione.
• Spirito di iniziativa, organizzazione e attitudine al problem solving.